Privacy Policy:

PRIVACY POLICY
Effective Date: [23/06/2025]
Snap N Fix Pty Ltd (ABN: [46 668 512 445])
Email: [dean@snapnfix.com.au]
Phone: [+61 437 949 445]

1. Purpose of this Policy

This Privacy Policy outlines how Snap N Fix Pty Ltd ("Snap N Fix", "we", "us", "our") collects, uses, stores, and discloses your personal information when you use our platform, including our website, mobile application, and associated services (collectively, the "Platform").

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Identity Data: name, username, date of birth, gender.
  • Contact Data: email address, phone number, physical address.
  • Vehicle Data: registration number, vehicle make and model, images of your car.
  • Service Data: service requests, quotes, bookings, communications with Providers.
  • Payment Data: billing address, payment method, transaction history (note: payment data is typically processed via third-party gateways and not stored directly by us).
  • Device & Technical Data: IP address, browser type, mobile operating system, device identifiers, usage logs.
  • Location Data: when location access is enabled for job matching purposes.

3. How We Collect Your Information

We collect personal information through the following means:

  • When you create an account or update your profile.
  • When you submit a vehicle service request or quote.
  • When you communicate with other users or with us.
  • Automatically through cookies and similar tracking technologies.
  • From third-party service providers (e.g. payment gateways, analytics).

4. Why We Collect and Use Your Information

We collect and use personal information for the following purposes:

  • To provide, operate, and maintain the Platform.
  • To enable Customers to connect with Providers.
  • To manage quotes, bookings, and service requests.
  • To process payments and issue invoices.
  • To communicate with you regarding updates, support, and promotions.
  • To verify identity and ensure Platform safety.
  • To comply with our legal obligations and resolve disputes.
  • To analyse user behaviour and improve Platform functionality.

We will not use your personal information for any secondary purpose unless required or authorised by law or with your consent.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Other users of the Platform (e.g. name and contact shared between Customers and Providers).
  • Third-party service providers (e.g. payment processors, SMS/email providers, cloud hosting services).
  • Professional advisers (e.g. legal, accounting, or technical consultants).
  • Government authorities, regulators, or law enforcement where required by law.
  • A purchaser or successor entity in the event of a business sale or restructure.

We do not sell your personal information to third parties.

6. Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, unauthorised access, modification, or disclosure. These measures include:

  • SSL encryption on data transfers.
  • Secure cloud-based servers hosted in Australia or compliant jurisdictions.
  • Role-based access control and regular security audits.
  • Two-factor authentication for administrative accounts.

However, no method of electronic transmission or storage is 100% secure. You acknowledge that you provide information at your own risk.

7. Accessing and Correcting Your Information

You have the right to request access to and correction of the personal information we hold about you.

To make such a request, contact us at [Insert contact email]. We may require identity verification before actioning your request and may refuse access where permitted under the Privacy Act.

8. Cookies and Tracking

Snap N Fix uses cookies and similar technologies to:

  • Maintain session data.
  • Analyse traffic and usage.
  • Personalise content and offers.

You may disable cookies through your browser settings, but this may affect functionality.

9. Direct Marketing

With your consent, we may use your personal information to send you direct marketing materials via email, SMS, or in-app notifications.

You may opt out at any time by clicking "unsubscribe" or contacting us at [Insert contact email].

10. Third Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to read their privacy policies before sharing any information.

11. Overseas Disclosure

Some third-party service providers (e.g. cloud storage or customer support) may be located outside Australia. We take reasonable steps to ensure that such entities comply with the Australian Privacy Principles or similar standards.

12. Data Retention

We retain personal information for as long as is necessary to:

  • Provide services.
  • Fulfil legal and regulatory obligations.
  • Resolve disputes.
  • Enforce our Terms and Conditions.

When no longer required, your personal information will be de-identified or securely destroyed.

13. Complaints

If you believe that we have breached your privacy rights, please contact us immediately at:

Privacy Officer – Snap N Fix Pty Ltd
Email: [dean@snapnfix.com.au]
Phone: [+61 437 949 445]

We will investigate and respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website and mobile app, and the "Effective Date" will be updated accordingly. Continued use of the Platform indicates your acceptance of any revised policy.